Introduction

Today, your employees are your line of defence — and your biggest threat. That is why cybersecurity awareness training is now mandatory for Australian small and mid-sized enterprises (SMBs).

Phishing, data breaches, and weak passwords are only a few examples of the threats that untrained employees can pose. Whether your employees are based in the office or remote work, all staff should be educated on how to recognize and respond to cyber threats.

This guide outlines exactly what all staff need to know about cybersecurity, so Australian SMBs can reduce the risks and build a safe culture from the outset.

Detecting Phishing and Social Engineering Attacks

Phishing is the most common technique attackers utilize to acquire employee credentials or download malware.

• How to recognize suspicious emails (spelling mistakes, aggressive tone, spoofed URL)
• Avoid opening unfamiliar suspicious links or attachments
• Report suspicious emails to IT immediately

Tip: Incorporate real-world phishing simulations into your training.

Password Hygiene

Poor passwords are a top data-breach reason. Employees must be instructed on how to deal with them securely.

• Use distinctive, strong passwords for all systems
• Never duplicate passwords across accounts
• Utilize a company-approved password manager
• Enable multi-factor authentication (MFA) where available

Keeping Devices and Data Secure

Regardless of whether employees use desktops, laptops, or mobile, all endpoints are potential entry points for attackers.

• Lock your screen when away from your desk
• Don’t install unauthorised software or apps
• Keep devices updated with security patches
• Report lost or stolen devices immediately

Secure Internet and Email Use

Cybersecurity awareness training should include healthy digital habits.

• Avoid using public Wi-Fi without a safe VPN
• Utilize only work-approved cloud storage programs
• Do not forward sensitive emails to personal email
• Verify email requests for payment or sensitive data

Data Handling and Privacy Responsibilities

Staff need to appreciate their role in protecting customer and company data — especially under Australian privacy laws like the Privacy Act 1988 and NDB Scheme.

• Save and share data securely
• Access only data your job requires
• Understand how to report suspected data breach
• Be familiar with basic data retention policies

Knowing How to Report Incidents

Quick reporting reduces the damage caused by cyber incidents.

• Know who to call if something is amiss
• Know what a security incident is
• Don’t wait to report — better early than never

Delivering Effective Cybersecurity Awareness Training

Training for SMBs does not have to be expensive or complicated. You can lay the groundwork with:

• Monthly cyber tips via email
• Annual formal training (online or in-person)
• Phishing tests and quizzes
• Short video modules for certain positions

Tip: Make training ongoing and interactive — not once a year.

Build a Culture of Security Within Your SMB

Cybersecurity isn’t an IT issue — it’s a team effort. When everyone on your staff is aware, alert, and educated, your business is a lot tougher to break into.

Start by adding cybersecurity awareness training to your employee onboarding and development program.

Protect Your Employees’ Online Safety

Need help training your staff? We work with Australian SMBs to build simple, effective employee cybersecurity programs.

Visit our IT Security Services page to learn more, or contact us to book a free consultation.